REFUND POLICY

Purpose & Scope

The purpose of this document is to outline our policy on returning donations and the framework for deciding whether to return a donation to a donor.

Definitions

Donor: The individual who is making the donation.

Fundraiser: The individual who is raising money through requesting donations from third parties.

The Charity: FOUR PAWS SOUTH AFRICA.

The fundraising team: The team raising money for FOUR PAWS.

Policy

All donation refund requests must be submitted within 30 days of the donation date. To request a refund, please fill out our contact form with the following information:

• Your name and contact details
• Date and amount of the donation
• Reason for the refund request

Refunds will be issued within 30 days of receiving a valid refund request. Refunds will be made via the original payment method. Donations are non-refundable after 30 days. All refund requests are subject to review by our finance department.

For any questions or concerns, please contact our office at office@four-paws.org or call us at +27 21 702 4277.

When would we consider returning a donation?

We would return a donation if money had been taken in error. Examples include:

• If a donor has double-clicked on the online payment page and the donation had been processed twice.
• If they clicked on a recurring donation in error and it should have been once-off.
• If an additional zero was added in error to the donation, or the wrong amount was processed.
• If there is a technical error on our online payment forms that caused donations to be taken in error.
• If a donor feels that they were misled by our Face-to-Face Fundraisers.

When we would not consider giving a refund

Tickets purchased for our online competition

All ticket purchases are final and non-refundable.